FAQs
We have compiled some of the most common questions that have been asked by our clients.
Frequently Asked Questions
Have Questions?
If you cannot find what you are looking for, please feel free to contact us on 0412 942 930.
Getting Started
You will need to have SEO (Search Engine Optimisation) applied to your site. We normally apply basic on-page optimisation for websites we design and we ensure the website gets indexed by most search engines. However we cannot guarantee a place on the first page of Google or other search engines as it is only basic optimisation. In some less competitive markets, on-page optimisation is sufficient to rank your website on the first page. If you would like further information, please view our SEO Packages.
The time frame to complete a website depends on the scope and complexity of the project. Usually a starter website takes between 1-2 weeks to complete, where as more complicated websites could take between 3-6 weeks. In most cases, delay in supplying content can increase the delivery time, however we have copywriters in-house who can assist business owners who need help with website copy.
We are contactable in a number of ways. You may call us on (07 5538 3060, or email enquire@gcds.com.au. You may also use our contact form located in our contact page. Once we receive an email from you, we will be in touch with you within 1 business working day. We also provide free consultations.
Yes we do! We understand that business owners may find it difficult to take the big step in committing to web projects. We have a website guarantee to ease the insecurity you could be facing. If you are not satisfied with the initial website mockups after you have paid your first deposit, we can refund your initial deposit. We have a 98% success rate in getting our mockup designs exceeding our clients’ expectations.
We prides ourselves in great designs, successful marketing techniques but most importantly on customer service. Most of our clients come from word of mouth and we keep our clients for life. The business philosophy here at GCDS is we want our clients to succeed online. Because if they succeed, we succeed in our goals.
Design / CMS
We do not believe in using templates as it does not help our vision or our client’s needs. Each website is unique and has its own functionality to ensure it is applicable for each individual business. We craft each website to match the specific needs of our clients to ensure the website provides a return on investment for their business.
All our websites come equipped with easy to use Content Management Systems(CMS). You can use the CMS to easily manage your website with content, photos, add news and manage products. We also provide training for our customers for free! For more information on updating your site, view our Content Management System page.
No, absolutely not. Unlike other DIY products, WordPress has no limits to the amount of pages or products you can add to your website.
With WordPress, you can start your website with 5 products or pages and as your business grows, you can increase your range to any number of products and pages without having to pay any extra costs.
We can certainly use the design you have provided. At times, we consult the client on their design and based on their approval, make small (or large) alterations to ensure that it fits as part of the overall website strategy.
Email / Hosting
No, you do not have to host your website with us – however we encourage you to choose a reliable hosting company to host your website. We use Google cloud to host our client websites.
Yes it is! Our hosting service (using Google cloud) is safe and secure, as well as reliable. So you can be at ease in leaving your website under our care.
Hosting is like paying your rent for your business lease online. Your website must be stored on a web server and it must be transmitted over the internet in order for visitors to see it within their browsers. It’s mandatory if you want your website published on the World Wide Web to pay for hosting.
Technical Support
Our business methodology is based on customer service. Thus, we do not charge our clients for customer phone support as long as it is not above 30 minutes. 1 hour training is provided for FREE even after your website is fully completed.
Pricing / Payment Options
No, absolutely not. GCDS does not have hidden costs. When we give you a quote for your project, that is all you have to pay! We provide free 1 hour client training and phone support.
We prides ourselves on helping business owners succeed online. Thus we want to make it affordable for everyone. If you would like to know more about our packages, kindly contact us and we will recommend a suitable solution for your needs within your budget.
We accept credit cards and direct deposits
Others
Not at all. We work with our in-house team to design and develop our client’s websites.
GCDS started in 2006 at Broadbeach Waters with a team of 2 passionate digital geeks and has been growing strong for the past 15 years. In 2020, we moved to Coomera, and have been part of this bustling community since. Our staff are creative, qualified, experienced designers and developers who strive to provide our clients with the best solution within a tight budget. Our company may be a boutique agency in comparison to the other bigger agencies, but we are just as knowledgeable and dedicated in ensuring our client’s success!
We are specialised but not limited to Website Design and Development. GCDS also provides Graphic Designs such as Corporate Identity (Logos, Business Cards, Letterheads etc), as well as flyers, and image manipulation. Check out our Graphic Design Solutions page to find out more!
Market it, maintain it, make use of it! You have the tools to do whatever you like with it! If you are not sure on how to approach it, then we are happy to give you free advice based on your online strategy and target market. We are still around to answer any questions you have, even after your site is launched.
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really good.
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